COVID-19 | IMPORTANT NOTICE
We are closely monitoring the developments of COVID-19 and its impact on our customers, suppliers, carriers and employees. As the situation develops we will continue to comply with official advice whilst ensuring we provide as much of a normal service as possible to our customers, and maintain a safe operating environment for our employees.
We understand that deliveries to your home are extremely convenient, even more so at this challenging time. Therefore, please be aware we are currently receiving an unprecidented number of orders on our website, whilst dealing withan unforeseen major disruption with a major supplier and delays at custom. This is causing unfortunate delays that are out of our control, and we are working hard to get this rectified as quickly as possible.
While we continue to allow our customers to place orders, please be aware additional processing time and delivery time may apply from those stated in our main service terms. If your order is effected by any delay or issue, a member of our Customer Service team will be in touch to notify you and arrange a suitable resolution.
For the time being, we have had to temporarily stop Local Deliveries. We are still offering Click and Collect to our local customers, or alternatively we can ship parcels using one of our trusted couriers.
Feedback from our Customers
We supply the products, they supply the joy.
Here at Purely Pets HQ, we strive to provide the very best for your pet caring for them as if they were our own. Built with a team of pet-loving individuals that have a mutual passion for pets and their wellbeing, we are now able to offer access to over 12,000 products, all available at the simply click of a button.
Saving you up to 60% on all of your favourite branded pet products, care essentials, nutrition and accessories, Purely Pet Supplies help to make caring for your pets as easy as possible, with continually low prices on thousands of products to ensure you get great quality products, at fantastic value for money, every time. This is across every product we sell, including all of your favourite brands.
We aim to help you keep your pet happy inside and out, delivering a convenient one-stop website for you to purchase all of your pet care favourites, including foods, treats, toys, bedding, supplements, grooming products, pet homes, remedies and more. If you can’t find what you’re looking for, or simple need a little advise, we’re only a phone call or email away – Contact Us.
AWARD WINNERS – SMALL BUSINESS OF THE YEAR, NOTTINGHAM POST WOMEN IN BUSINESS AWARDS 2017
In November 2017, Purely Pet Supplies won its first business award for the Nottingham Post Women in Business Awards 2017! A huge achievement for Lauren and the team, Purely Pet Supplies was recognised for it’s dedication to the industry, business individuality, customer service, product variety, value for money and more, and has a very bright future ahead.
Since achieving our first accolade, Purely Pet Supplies has gone on to be shortlisted for Business of the Year 2018 for the Celebrating Rushcliffe Awards, Finalist for Entrepeneur of the Year for Nottingham Post Women in Business Awards 2018, and more recently has been awarded with the Feefo Gold Trusted Service award 2020, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers. Take a look at our Gold Rated Feefo reviews here.
WHAT MAKES US DIFFERENT?
Small in size but mighty in knowledge, team Purely Pet Supplies hold over 14 years experience within the industry, and over 30 years of experience caring for pets of their own. A group of dedicated, passionate and ambitious pet-lovers that we are, we know and understand the trials and tribulations that go with being a pet parent, and due to our own experiences are also particularly knowledgeable in specialist areas such as behavioural training, pet allergies and pet stress. We are constantly on the look out for new products, and frequently involve our customers in the selection and shortlisting of potential new ranges, ensuring we deliver a varied selection of pet-industry favourites to meet your every need. Check us out on Instagram for regular product updates, new items, promotions and more, tagging us with our handle @purelypetsupplies to be featured!
THE PAW OF APPROVAL – OUR OWN PERSONAL STAMP OF QUALITY
As pet owners, and lovers, ourselves, the Purely Pet Supplies team have built up years of experience using hundreds of the products we sell themselves, and take pride in getting to know as much about a product as possible, which sometimes means personal product trialling. That’s why we’ve launched the Paw of Approval, our personal stamp of excellence and quality to highlight our favourite products and those we recommend.
The perfect way for us to shine a light on the products we love, the Paw of Approval is applied only to those selected products we truly do rate and recommend, after using, feeding and experiencing the product ourselves If we’ve loved it, we’ve stamped it. Take a look at our Paw of Approval range here, or keep an eye out for our Paw of Approval stamp on some of our most favoured products.
PERSONAL LOCAL DELIVERY and CLICK AND COLLECT
For our lovely local customers, we now offer a free personal local delivery service to selected NG2 and NG9 postcodes (West Bridgford, Beeston, and Beeston Chilwell). This means you can order any items on our website and get them delivered to your door, completely free of charge at a time that suits you! We also offer a Click and Collect service Wednesday to Friday for urgent purchases, allowing customers to collect their goods from our Nottingham warehouse on a pre-arranged basis only. For more information, contact us today or take a look at our Delivery Information to find out more.
On 21st January 2020, Purely Pet Supplies Ltd was awarded it’s first ever Feefo Gold Trusted Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers. Created by Feefo, Trusted Service is awarded only to businesses that use Feefo to collect genuine reviews and insights. Businesses meeting the […]
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