Privacy Policy

At Purely Pet Supplies, we take the protection of your data, privacy and security seriously. In this Privacy Policy, we will outline how we use the information you give us to ensure you get the very best shopping experience we can deliver. We’ll also tell you how you can amend your preferences to ensure we are only ever telling you the types of things you (and your pets) are interested to hear.

What we will cover

  1. How we use your information
  2. Sharing your information
  3. Emails and marketing messages
  4. Retaining your information
  5. Your rights
  6. Changes to how we protect your privacy
  7. Cookies
  8. How to contact us

1. How we use your information

The information you choose to give us will be used in a variety of ways. We’d like you to understand why we ask for particular pieces of information; how it will enable us to deliver a service to you (getting your pet food and supplies to your door); or deliver a better shopping experience on our website. We’ll look at each piece of information we collect below.

1.1. Your name and contact details and how we use them

1.1.1. In order to get your pet’s food and supplies to you, we’ll need you name, address and other contact details to deliver your order to your door.

1.1.2. We will send you service messages by text or email, such as order confirmation and dispatch emails. This allows us to complete our contract with you, i.e. get your order to you successfully and to keep you informed of its progress.

1.1.3. We may contact you regarding your order using the information you have provided us, but will not use your information for any marketing or promotions.

1.1.4. If you ask us to, we will send you an email or give you a call to let you know that an out of stock product is back in stock.

1.1.5. To prevent and detect fraud, we may very occasionally need to inspect orders that could possibly be fraudulent. This may be to better protect you and/or Purely Pet Supplies.

1.2. Your purchase history and saved items and how we use them

1.2.1. You need to be able to add the things you’d like to your basket. We may use your purchase history to speed up this process.

1.2.2. In order for us to complete our contract, we need to be able to resolve any issued, this means we may need to provide customer service and support or handle any returns.

1.3. Your payment information and how we use it

1.3.1. We use your payment information to take payment and give refund. We use a secure payment gateway, Worldpay, to process your card details, which means they are never help by Purely Pet Supplies. You can also choose to pay by PayPal. In order to complete our contract, its essential for you to pay for the items. We also need to be able to give a refund should anything not be suitable for your pet. To help us prevent and detect fraud, we may very occasionally need to investigate orders that could possibly be fraudulent. This may be to better protect you and/or Purely Pet Supplies.

1.4. Your contact history with us and how we use it

1.4.1. This might be something you’ve said to our Customer Service team over the telephone or a conversation you’ve has with us over Social Media messages. We love to be able to provide a good customer service. This means we may use your contact history to quickly resolve any issues you may have to ensure you’re always happy with us.

1.5. How we use your responses to review requests and competitions

1.5.1. It’s necessary to use personal details to choose and announce a winner of a competition and we will sometimes, with your permission, use your product review feedback on our website.

2. Sharing your information

2.1. We will never sell your information to a third party. We are grateful that you choose to share your information with us. We want you to know that you can trust us with the information you share.

2.2. We do, however, as part of our day to day servicing of your order, have to share some of the information you give us with third parties, for instance:

2.2.1. Companies that help us provide our service to you, e.g. payment providers like PayPal or Worldpay and courier companies like UK Mail.

2.2.2. Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud

3. Emails and marketing messages

3.1. We do not send marketing messages to our customer at the current time. We will only contact you:

3.1.1. Regarding orders you have recently placed with us.

3.1.2. If you leave us a voicemail to get back in contact with us.

3.1.3. If you send us an email to which we need to reply.

3.1.4. If you have requested that we contact you when an out of stock item is in stock.

3.2. In order for us to honour our contract to you it is necessary for us to email you about your order, for instance to confirm your purchase and then to let you know when it has been dispatched. You may also be contacted by our chosen courier partners to notify you of their progress.

4. Social Media

4.1. We are currently active on Facebook, Instagram, Twitter and Google+. If you tag us in an image or a status, we may share to our followers. If it contains any sensitive data, we will ensure to contact you before we share for your permission. If you do not wish for us to share at all, please contact us before posting and tagging us.

5. Retaining your information

5.1. We hope this policy helps you to understand the rights you have in relation to your personal information. In short;

5.1.1. You have the right to understand how we store and use your personal information, which is what this policy is all about.

5.1.2. You can ask us at any time to tell you what personal information about you we hold.

5.1.3. The right to ensure the information we hold about you is accurate. We’ll do whatever we can to make sure that’s the case. You can update your own information at any time through your account pages.

5.1.4. The right to request that we delete your data.

5.1.5. The right to complain to your data protection regulator – in the UK, the Information Commissioner’s Office.

6. Changes to how we protect your privacy

6.1. We’ll update this page is we make any changes to our privacy policy, however, that happened very rarely. Should those changes material, we’d always make it clear on the website and by email too. We don’t expect you to keep checking back here to look for updates but you’ll always find the date and time that this page was last updates at the bottom of the page.

7. Cookies

7.1. We use cookies on our website. You can read more about the Cookie Notice.

8. How to contact us

8.1. We’d love to hear from you. Tell us what you think we’re doing well or suggest ways we can do better.

8.2. If you have any questions about this privacy policy, have a complaint or would like us to stop using your information, please do get in touch with our Customer Service team who will be happy to help.

8.2.1. To email:

8.2.2. To phone: 0115 945 2751

8.2.3. To send a letter: Purely Pet Supplies Ltd, 14b Ludlow Hill Road, West Bridgford, Nottingham, NG2 6HF


Last updated: 16:23 22/05/2018

Latest from Instagram

We must take adventures to know where we truly belong 🌟 you didn't think we'd forgotten about you, did you doggos? 😉😝 GET 15% OFF OUR ENTIRE CHUCKIT RANGE THIS WEEKEND ONLY - READ ON 😜.
The beautiful @pippaontheprowl has been spending her recent adventures finding her feet in water, with the help of our incredible water-friendly toys! The Chuckit Amphibious Bumper (tagged) is perfect for play anytime, anywhere and in any weather, bringing #morewaystoplay on any adventure! 🐶🥳.
To say thank you to you all for another incredible week of orders, tags, mentions and love, we're giving you 15% OFF our entire Chuckit! range THIS WEEKEND ONLY, available from now until midnight Sunday 7th June!
Use code ADVENTURE at the checkout to claim your discount, and grab your very own @chuckitfetchgames toy, extending any adventure come rain or shine! 😝
You guys are amazing and we are absolutely loving every minute of being part of this community 🥰 don't forget to keep tagging us in your delivery day pics, orders and treat time and playtime videos, we love seeing what you all choose for your pet's! Have a great weekend everyone! Team PPS - Lauren, Shannon, Scott, Brett, Dan, Deb & Liberty 💖

Keep calm and carrot on, it's Friday! 🥕 Grab yourself a sweeeettt deal till Sunday with 4 for 3 on ALL VetIQ Nibblots*! 🐹🐰
Packed with natural fruit & veggie goodness to keep our furry friends healthy & satisfied every day, these yummy VetIQ Nibblots from @markandchappell are great for enriching your pet's environment and delivering an array of important nutrients to support good health and condition. Crispy cereal outer shells are filled with delicious fruit or veggie centres, available in Berry, Apple, Carrot & Tropical flavours and full of natural goodness.
From now until Sunday, get these tasty, healthy snacks on a SPECIAL 4 FOR 3 DEAL when you buy ANY 4 VETIQ NIBBLOTS 🤩.
🐹 Bite sized nibble treats perfect for small animals of all sizes
🍌 Irresistible crispy cereal shells filled with a soft fruit or veggie centre
🐟 With Omega 3 supporting healthy skin and coat
❤️ Enriched with key vitamins to support overall good health and condition
✅ With natural flavourings and no artificials
👀 Available from only £1.08 per 30g, choose from:
🍍 Tropical Nibblots
🥕 Carrot Nibblots
🍓 Berry Nibblots
🍏 Apple Nibblots
🔍 VetIQ Nibblots
🛒 Link in bio
*offer ends midnight tonight, Friday 4th June 2020, available only when you purchase ANY four in the same basket. One deal per customer - Available on single items only, not case quantities. NO CODE REQUIRED. Discount automatically applies to basket for cheapest item. Products priced at £1.08 each per single packet, with the price reducing to 81p per packet with deal, providing a discount of £1.08 (1x Free)

People wait all week for Friday, all year for Summer, and all life for happiness. Today, we're making Tuesday the new Friday and saying a BIG FAT NO TO WAITING! Happy #ToT everyone! 🥰😝.
How are you making today one to remember? We'd love to know what you're getting up to! Share your plans below! 👇🏼💖.
Tag us in your #TongueOutTuesday posts with @purelypetsupplies and we'll share our favourites to our stories! Our favourite will receive a tasty freebie in the post, selected later on today! 😝.
📸 @bellaboo.thelabrador 😋.

For those that saw my story yesterday afternoon and sent over messages & pictures of thanks to the team (& to me, you cuties 🥰) I just wanted to say a HUGEEEE thank you! (please keep them coming, it will mean the world to them all!)
Pictured here is our lovely Scott, currently in training to be our warehouse supervisor! 🥳🥰 This was taken during the middle of lockdown chaos, about a month ago maybe, when we had to make our first unexpected daily trip to DHL to make sure ALL of your parcels from that day started their journey to you guys on time! We've had it happen quiteeee a few times now since lockdown that we've filled the vans & there are still parcels leftover, simply because WE'RE SO BUSY!
Bearing in mind we were still rushed off our feet in the warehouse, myself & Scott made our way to DHL to hand deliver your parcels, with the remaining team taking charge at PPS HQ to carry on picking & packing, increasing the pace to cover our absence & prevent delay in keeping things ticking over. This is the kind of dedication my team show, because they care just as much as me... About this business & it's journey, our customers, our team and our goal 💖.
This picture sums up our team in one. We care so much, & we love & take pride in EVERYTHING that we do, from buying, listing & customer service to picking, packing, quality checking AND ensuring your orders get from A to B whatever it takes!
As much as lockdown has been tougher than we could have ever imagined & our situation as a business changed literally overnight, we couldn't have done it without you all here supporting us & ordering, & we certainly couldn't have done it without the team I have behind me here.
TO MY INCREDIBLE TEAM: Shannon, Scott, Brett, Charlotte, Dan & our newer, but just as important, team members, Deb & Liberty - you guys are AMAZING. You're absolutely SMASHING IT & I'm so so proud to have you all with me as we see where rest of the year takes us. You're all working so hard & I can't thank you enough for the dedication & teamwork you've shown. As soon as this is over, we're going ALL OUT #teamtime #getthebevviesin #somethingtolookforwardto 🥰

The best thing in life is cheeeeese! 🧀 Another yummy natural chew for the bucket list! 📃 The beautiful @milesofcaramel LOVES our PLUTOS Cheese Chews! Mum even let's her pick her favourite flavour at treat time 😍 Lucky Caramel!
A great snack for stimulating your dog and fulfilling their chewing instincts, these yummy milk protein bones are bursting with natural nutrients, including essential calcium for strong teeth and bones, protein to support energy and strong, lean muscles, and important vitamins and minerals for good overall health and condition. Made with 100% natural casein (milk protein), with only natural flavours and colours and NOTHING else, they're a great addition to your dogs diet, and also help to keep clean and healthy with their chewy texture, natural antibacterial action and by encouraging instinctual chewing 🥳.
🥛 100% natural milk protein chew
🥰 Low in fat (0.2%) and easily digestible
💝 Designed with safety first - does not splinter
🐶 Puppy and senior friendly, with a healthy formula that softens as it's chewed making it suitable and beneficial for all dogs
🦷 Great for dental health, encouraging chewing, strengthening the jaw, removing loose plaque and tartar, providing natural antibacterial action and helping to keep teeth clean and healthy
🦴 A great boredom breaking chew treat that fulfils natural instincts ❤️ Rich in nutrients including protein, calcium and other vitamins and minerals
🚫 NOTHING artificial, with no added sugars or salts, GMO, artificial colours, flavours, dyes or preservatives
🚫 No grains, gluten, lactose, rawhide, nylon
🐾 Available in three sizes: Small 9cm £1.74 | Medium 9.5cm £2.45 | Large 14.5xm £3.14
SIX TASTY FLAVOURS (SWIPE) 🐔 Chicken 🐄 Beef (Featured 😍).
🐷 Pork Ham
🐟 Salmon
🐖 Chorizo
🥜 Peanut Butter
What's your pup's favourite flavour @plutos_chews?! Let us know below 👇🏼 and as always, make sure you give this post a ❤️ if you looovvveeee these yummy cheese chews 🧀🐶.
🏷️ Plutos Cheese Chew Beef Medium 9.5cm
🔍 PLUTOS Cheese Chew

Natural treats made just for them 🐾 Now that's really giving them something to MEOWEE about! 🐱 @meoweecat_uk
💙 Whisker-lickingly good, high quality cat treats packed full of 100% natural meat or fish and other natural ingredients
💜 With a variety of textures and flavours to keep your cat purrrrrrrring... Even for the fussiest felines!
💚 Made with only 100% natural chicken, beef or tuna - no animal or fish meals or derivatives in sight!
🤍 High in Protein to help maintain energy and good feline condition
💛 Great for supporting a nutritionally balanced and healthy diet
❤️ ZERO artificial colours or flavours
🤎 Suitable for All Breeds over 4 months of age
🖤 Convenient resealable packs to retain freshness, flavour and nutrition
🧡 Available in five deeeeeelicious varieties
Twister Sticks Chicken 7pcs, Meat Cookies Beef 40g, Meat Cookies Chicken 40g, Simply Chicken 10g, Fillet Strips Tuna 35g.
Use code MEOWEE for 20% off, today only (27th May 2020, ends midnight)
Let us know about your cat(s) below and which one you think will be their favourite! 👇🏼 And as always, give us a ❤️ if this one's for you!
🏷️ Meowee Natural Cat Treats, from £1.48 each

Blue Skies & Woofin Good Vibes 💙🐶 Happy Tongue Out Tuesday everyone! #ToT 😝.
What a beautiful bank holiday weekend it's been! ☀️😍 If only it lasted longer, ey!
We've had a super busy weekend with orders over the last few days so it's currently all go go go at Purely Pets HQ this morning (meaning snuggles and sun soaking with the pooches is put on hold till later! Don't worry, we got plenty over the weekend ☀️🐶💖) What are your plans for the day today? We'd love to know what you're getting up to!
Tag us in your #TongueOutTuesday posts with @purelypetsupplies and we'll share our favourites to our stories! I might even chuck in a freebie for my favourite 😝.
📸 @bellaboo.thelabrador 😋.

Giant treats shouldn't just be kept for giant dogs! Here's the lucky Louie getting his wag on and taking on his mighty @ancodogtreats Giant Pork Stick... Before spending the afternoon just chomp, chomp, chomping away. DELISH!
All of our Anco Naturals Giant chews are 100% natural, available in a variety of traditional and non-traditional proteins, as well as hairy and non-hairy varieties. I can't name a best seller as they all hit the top of the list, and they're all bursting with benefits for your dog! If you've not tried them yet definately give them a go, your dog will absolutely love you for it and so will their health 🐶. There's more information on each individual treat on our website, and the benefits each bring, but for now, here's a few key points that apply to the entire range:
❤️ 100% Natural Skin Chews
👀 ULTIMUTT Giant Length Long Lasting Chewy Snacks
🦷 Supports Healthy Teeth & Gums, Strengthens Jaws
💪🏼 Bursting with Natural Proteins, Amino Acids, Vitamins and Trace Minerals
🚫 ALLERGY FRIENDLY - No Added Artificials, Grains, Gluten, Derivatives, Fillers, Sugars or Salts
😍 Available in Assorted Proteins for LOTS of Variety
🥳 From Only £1.80 each

Choose from: Wild Boar Stick, Goat Stick, Camel Stick, Lamb Stick, Deer Stick, Hairy Deer Stick, Hairy Deer Leg, Pork Skin Roll, Bully Stick all OVER 45cm in length 🤩.
📸 @themarvellousmcdonalds
WHAT'S YOUR FAVOURITE FROM THE RANGE? Let us know in the comments below 👇🏼😋👀.
🏷️ Anco Naturals Giant Pork Skin Roll 50-60cm
🔍 For the FULL RANGE search "Anco Giant" on our website!

Tasty treatos for every adventure 😋 Could @justbeingdogs be any more picture paw-fect right now! #squad

The gorgeous Ruby, Dash and Lemur are giving us ALL the squad goal feels with this pic, patiently waiting for the chance to get more of their yummy @naturedietpets Feel Good Training Treats from mummy. These mighty meat treats are an absolute MUST-HAVE for #treattime if you've never tried them before.
⭐ 100% natural
🌍 Environmentally friendly Tetra packaging .
🥳 Nothing artificial
🌾🚫 Wheat gluten free
🐾Perfectly sized for training and regular treating
🐶 AND bursting with quality animal protein to help your dog ⭐ FEEL GOOD ⭐ supporting a healthy, balanced, natural canine diet.
🏷️ Naturediet Feel Good Natural Treats, 150g | £1.67 each, £9.58 per Case of 6 x 150g
Choose from:
🐑 Chicken & Lamb.
🐣 Chicken.
🐟 Turkey & Salmon.

What's your favourite Naturediet flavour? Let us know below! And as always, make sure you give this post a ❤️ if these are your go-to treatos too! 😋.
📸 @justbeingdogs 🐾😘

100% Natural.
100% Nutritious
100% Delicious.
100% Bella Approved.
You might have seen the stories I posted last night revealing what's inside this yummy mix, and more about the benefits of feeding natural (as well as me rambling on about Bella, as all us hoomans do about our pets! 🙈💖🤣). If you haven't already, definately check it out!
The incredible Jasper's Choice We're All Ears Mix is packed full of goodies. There's 26 chews in this bag! 😍 For under £10 you get an assortment of 100% natural, simply dried animal chews for your dog, in a handy resealable bag containing:
🐰 Rabbit Ears
🐷 Pig Ears
🐮 Cow Ears
🐷 Cut Pig Ears
🐰 Hairy Rabbit Ears
All these chews are great for your dogs dental health, naturally helping to keep teeth clean and healthy and strengthen the jaw with all that irresistible chewing! They all contain NO ADDITIVES, just simply 100% natural ears 👂👌🏼. The hairy ears are also great as a natural dewormer for dogs, and can aid digestion! All chews also deliver a great source of protein, essential amino acids, vitamins and trace minerals to your dog helping to keep them in tip top condition, and are all grain and wheat gluten free as they contain nothing else but the animal part! Win win win for all of us! 🥳.
For this weekend only I've popped these beauties on a little promotion for you all 😎 They're perfect as a starter pack if you've never tried natural feeding before or chews like these, and are a great monthly bundle to keep all you natural feeders, like me, stocked up on ear essentials every day!
Use code EARS to get 10% off this weekend only 😍 go check them out! Link in Bio 💖 for more info on this treat bag, check out our stories or drop me a message! 😋.
🏷️ Jaspers Choice We're All Ears Selection Bag 500g £9.79.
IMPORTANT: As with all chews and treats, always supervise your dog while chewing for their personal health and safety, and ensure plenty of fresh drinking water is available at all times 🐶.
I'd love to know what you all thought of my videos yesterday, and if you've already tried the Ear mix from JC, so pop your comments below! 💖.

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