t: 0115 945 2751 | e: enquiries@purelypetsupplies.com

Privacy Policy

At Purely Pet Supplies, we take the protection of your data, privacy and security seriously. In this Privacy Policy, we will outline how we use the information you give us to ensure you get the very best shopping experience we can deliver. We’ll also tell you how you can amend your preferences to ensure we are only ever telling you the types of things you (and your pets) are interested to hear.

What we will cover

  1. How we use your information
  2. Sharing your information
  3. Emails and marketing messages
  4. Retaining your information
  5. Your rights
  6. Changes to how we protect your privacy
  7. Cookies
  8. How to contact us

1. How we use your information

The information you choose to give us will be used in a variety of ways. We’d like you to understand why we ask for particular pieces of information; how it will enable us to deliver a service to you (getting your pet food and supplies to your door); or deliver a better shopping experience on our website. We’ll look at each piece of information we collect below.

1.1. Your name and contact details and how we use them

1.1.1. In order to get your pet’s food and supplies to you, we’ll need you name, address and other contact details to deliver your order to your door.

1.1.2. We will send you service messages by text or email, such as order confirmation and dispatch emails. This allows us to complete our contract with you, i.e. get your order to you successfully and to keep you informed of its progress.

1.1.3. We may contact you regarding your order using the information you have provided us, but will not use your information for any marketing or promotions.

1.1.4. If you ask us to, we will send you an email or give you a call to let you know that an out of stock product is back in stock.

1.1.5. To prevent and detect fraud, we may very occasionally need to inspect orders that could possibly be fraudulent. This may be to better protect you and/or Purely Pet Supplies.

1.2. Your purchase history and saved items and how we use them

1.2.1. You need to be able to add the things you’d like to your basket. We may use your purchase history to speed up this process.

1.2.2. In order for us to complete our contract, we need to be able to resolve any issued, this means we may need to provide customer service and support or handle any returns.

1.3. Your payment information and how we use it

1.3.1. We use your payment information to take payment and give refund. We use a secure payment gateway, Worldpay, to process your card details, which means they are never help by Purely Pet Supplies. You can also choose to pay by PayPal. In order to complete our contract, its essential for you to pay for the items. We also need to be able to give a refund should anything not be suitable for your pet. To help us prevent and detect fraud, we may very occasionally need to investigate orders that could possibly be fraudulent. This may be to better protect you and/or Purely Pet Supplies.

1.4. Your contact history with us and how we use it

1.4.1. This might be something you’ve said to our Customer Service team over the telephone or a conversation you’ve has with us over Social Media messages. We love to be able to provide a good customer service. This means we may use your contact history to quickly resolve any issues you may have to ensure you’re always happy with us.

1.5. How we use your responses to review requests and competitions

1.5.1. It’s necessary to use personal details to choose and announce a winner of a competition and we will sometimes, with your permission, use your product review feedback on our website.

2. Sharing your information

2.1. We will never sell your information to a third party. We are grateful that you choose to share your information with us. We want you to know that you can trust us with the information you share.

2.2. We do, however, as part of our day to day servicing of your order, have to share some of the information you give us with third parties, for instance:

2.2.1. Companies that help us provide our service to you, e.g. payment providers like PayPal or Worldpay and courier companies like UK Mail.

2.2.2. Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud

3. Emails and marketing messages

3.1. We do not send marketing messages to our customer at the current time. We will only contact you:

3.1.1. Regarding orders you have recently placed with us.

3.1.2. If you leave us a voicemail to get back in contact with us.

3.1.3. If you send us an email to which we need to reply.

3.1.4. If you have requested that we contact you when an out of stock item is in stock.

3.2. In order for us to honour our contract to you it is necessary for us to email you about your order, for instance to confirm your purchase and then to let you know when it has been dispatched. You may also be contacted by our chosen courier partners to notify you of their progress.

4. Social Media

4.1. We are currently active on Facebook, Instagram, Twitter and Google+. If you tag us in an image or a status, we may share to our followers. If it contains any sensitive data, we will ensure to contact you before we share for your permission. If you do not wish for us to share at all, please contact us before posting and tagging us.

5. Retaining your information

5.1. We hope this policy helps you to understand the rights you have in relation to your personal information. In short;

5.1.1. You have the right to understand how we store and use your personal information, which is what this policy is all about.

5.1.2. You can ask us at any time to tell you what personal information about you we hold.

5.1.3. The right to ensure the information we hold about you is accurate. We’ll do whatever we can to make sure that’s the case. You can update your own information at any time through your account pages.

5.1.4. The right to request that we delete your data.

5.1.5. The right to complain to your data protection regulator – in the UK, the Information Commissioner’s Office.

6. Changes to how we protect your privacy

6.1. We’ll update this page is we make any changes to our privacy policy, however, that happened very rarely. Should those changes material, we’d always make it clear on the website and by email too. We don’t expect you to keep checking back here to look for updates but you’ll always find the date and time that this page was last updates at the bottom of the page.

7. Cookies

7.1. We use cookies on our website. You can read more about the Cookie Notice.

8. How to contact us

8.1. We’d love to hear from you. Tell us what you think we’re doing well or suggest ways we can do better.

8.2. If you have any questions about this privacy policy, have a complaint or would like us to stop using your information, please do get in touch with our Customer Service team who will be happy to help.

8.2.1. To email: enquiries@purelypetsupplies.com

8.2.2. To phone: 0115 945 2751

8.2.3. To send a letter: Purely Pet Supplies Ltd, 14b Ludlow Hill Road, West Bridgford, Nottingham, NG2 6HF


Last updated: 16:23 22/05/2018

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Dream big
Work hard
Stay focused
Stay humble
Keep your eyes on the stars and your feet on the ground ♡
Team Purely Pet Supplies, August 2020

💙 Left to right: Shannon, Liberty, Dan, Damon, Scott, Keavy, Charlotte, Lauren (+ Deb & Brett, not pictured)

Our favourite way to spend Friday evening? The pub, of course! 🍻🍷🍾 We had a fantastic end to the week yesterday with a little team get together to get to know our new members of the family, Keavy and Damon, away from the workplace! They've both joined us this week for their first few days as part of the team, and what a perfect fit for us they are 💙 you may even recognise one of our new faces because...

We've only gone and hired our FIRST EVER CUSTOMER!
Head over to @papillon_dog_link by next Friday for your chance to WIN, as we share a brand new #FreebieFriday giveaway on 14th August 🤩 hosted by the beautiful Link and our wonderful Keavy!

We can't wait to get the full team back very soon, and send lots of love and well wishes to our two currently wounded soldiers Brett & Deb (both non work-related injuries, we promise! 🙈). We can't wait to see you again soon!

It's been a truly fantastic, but incredibly tough, year so far for Purely Pet Supplies, with A LOT of hard work from the entire team! 2020 brought its very own heap of obstacles, but as with any obstacle we face, we focus on our goals and we battle through it together 💙 Alone we are strong, together we are unstoppable. I'm sure you'll all join me in welcoming Keavy and Damon to the team, because as a team right now WE'RE ON CLOUD NINE!

#saturdaysmiles #saturdaysmile #familytime #dreamteam #togetherwecan #strongertogether #squadgoals #squad #teampurelypetsupplies #friyay #getonthebeers #generationy #millennials #millennialentrepreneur #purelypetsupplies

The first day of a new month means no matter where you've been, today you get to start it again. Seize it, and SMILE! 😁🤪😆.
Its our FINAL #SATURDAYSMILE GIVEAWAY and we've SUPERSIZED our prize! Happy August 1st everyone! Follow the instructions below and submit your BEST SATURDAY SMILE for your chance to win!
📸 @lord.bear.the.vizsla [Bear, Winner 🏆 25.07.20]

WIN A £20 PICK-YOUR-OWN SELECTION OF TREATS ON US • #SaturdaySmile Giveaway 01.08.20
For your chance to win:
1) Upload your BEST Saturday Smile to your feed or story
2) Tag @purelypetsupplies to complete your entry, with the hashtag #SaturdaySmile

YOU'RE OUR SUPERSTARS! GIVE US A 🤩 BELOW WHEN YOU'VE ENTERED! Ends midnight tonight. Photos only. Full entry details on our story, winner selected tomorrow by Instagram vote. Accounts must be following us to enter. 🌟.

WE'LL BE BACK! This is our FINAL SaturdaySmile giveaway until September. We've got something special lined up this month that we know you're going to LOVE! Stay tuned for more details coming this weekend 😝🐾🌟.


#saturdaysmiles #weekend #purelypetsupplies #giveaway #onlinepetshop #happydogs #smile #happyface #goofy #doglovers #dogscorner #mydog #happyplace #happy #smileforthecamera #instamood #dogoftheday #happydog #puppylove #doggo #vizsla #vizslasofinstagram #vizslalove #vizslagram #newmonth #newbeginnings #freshstart #august

Remember when you're out and about, on Tuesdays we want you to stick your tongues out! HAPPY TONGUE OUT TUESDAY GUYS! 👅😝 IMPORTANT ANNOUNCEMENT BELOW
📸💙 @borders_tia_n_archie

As you may have seen on our stories, we have a HUGE 3k Follower Giveaway coming this August and we cant wait! Because of what our giveaway entails, I've made the difficult decision to paws our mini giveaways after this weeks #SaturdaySmile to make way for one bigger and better, allowing me, and all of you, the time needed to concentrate on our new giveaway next month! Dont worry though! Our TOT and SaturdaySmile giveaways WILL BE BACK, and we'll have tons of treatos to hand out, recommencing on Tuesday 1st September! 😝🌟.

For your chance to win for our favourite TOT:
1) Upload your Tongue Out Tuesday pic or video to your feed or story
2) Tag @purelypetsupplies to complete your entry

We want to go out with a bang! All accounts that enter today will receive a voucher from us that equates to free delivery on their next order! I'll be in touch with you all tomorrow with details of your code 🌟

Ends midnight tonight. Pictures, Videos, Boomerang etc accepted for entry. Full entry details on our story, winner selected tomorrow AM ⭐


#tonguesouttuesday #tongueouttuesday #tongues #tongueouttuesday👅 #tongueout #tongue #tongueouteveryday #tonguesoutsunsout #alltongue #boopmynose #boop #mlem #blop #boopthesnoot #boopmysnoot #toungeouttuesday #tuesday #borderterrier #borderterriersofinstagram #terrier #borders #borderterrierlove #borderterriercute #borderterriers #puppylove #puppygram #puppyfun #cheekypup

"We got no troubles, life is the bubbles!"
- Sebastian, The Little Mermaid
📸💙 Remy, @thereal.remy

Happy Monday guys! Boy have we got a good week in store for you! OUR BIG 3K GIVEAWAY IS NEARLY HERE! 🥳
Today, we're starting the week off by popping all those negative bubbles, and we want you to try and do the same! Our 3K giveaway has a very personal reason behind it, and one that I know I am NOT alone in experiencing. I hope it will help so many of you find that serenity you relied upon and now may have lost, like me, during the recent pandemic. I really hope you love the idea just as much as I do 🌟.
#TogetherWeCan #CommunitySpirit #MentalHealthMatters #TheGreatOutdoors

🏷 Bubble Dog Bubble Blaster Peanut Butter (Battery) - Tagged & Link in Bio
🛒 www.purelypetsupplies.com

#mondaymotivation #mondaymood #mondaymantra #monday #happyplace #happiness #serenity #calm #mentalhealth #anxiety #covid #naturesbeauty #peaceinnature #smilemore #smilealways #positivity #frenchiesofinstagram #frenchbulldog #frenchie #frenchiepuppy #frenchbulldog #frenchielove #lifeisbubbles #bubbles #bubbledog #bubblepopping #bubbleblower

Always be happy, always wear a smile; Not because life is full of reasons to smile, but because your smile itself is the reason for some many others to smile 🥰.
Hey hey, it's Saturday, its #SaturdaySmile!! 🤩.
@wilson_cockapoo [Wilson, Winner 🏆 18.07.20]

For your chanve to WIN:
1. Upload your super smiley Saturday media to your Instagram feed or story
2. Tag @purelypetsupplies to complete your entry!

Our Saturday Smilers are our supawSTARS. GIVE US A 🌟 BELOW WHEN YOUVE ENTERED! Ends midnight tonight. Pictures, Videos, Boomerang etc accepted for entry. Full entry details on our story, winner selected tomorrow AM.


#cockapoouk #cockermix #cockapoosofinstagram #cockapoosofig #cockersofig #poodlemix #saturdaysmiles #weekend #purelypetsupplies #onlinepetshop #rawfeddogs #happydogs #smile #happyface #goofy #doglovers #dogscorner #mydog #happyplace #positivity #happy #instamood #dogoftheday #happydog #puppylove #doggo #smilemore #happypuppy #happypup

Roses are red, I'm super cute, hurry up and enter to boop my snoot! Happy #ToT everyone! 😝.

OK, so that play on words wasn't great, but I was distracted by cuteness and I cant be blamed! Otis, you are ADORABLE! 😍.
📸 @the_welsh_trio [Otis, Winner 🏆 14.07.20]

For your chance to win:
1) Upload your Tongue Out Tuesday pic or video to your feed or story
2) Tag @purelypetsupplies to complete your entry

Ends midnight tonight. Pictures, Videos, Boomerang etc accepted for entry. Full entry details on our story, winner selected tomorrow AM ⭐


#tonguesouttuesday #tongues #tongueouttuesday👅 #tongueout #tongue #tongueouteveryday #tonguesoutsunsout #alltongue #boopmynose #boop #boopthesnoot #boopmysnoot #toungeouttuesday #toungeout #competition #giveaway #tuesday #spaniel #spaniellove #cockersofig #cockergram #sprockerspaniel #sprocketrocket #sprockersofinstagram #springerspaniels #cockerspaniels #spanielsofinstagram #cheekypup #puppygram

OK, its Monday. But who says they have to suck?! It's a new day, a new week, a chance for new goals, and we're ready to be AWESOME! ✊🏼 Tori's in, are you? 🌟
#MondayMotivation #MagicMonday
📸 @tori_adventures_19

🛒 www.purelypetsupplies.com

#smilemore #smilealways #monday #motivationmonday #newweek #onlinepetshop #staffygram #staffiesofinstagram #staffy #staffycross #staffymoments #staffylove #happyplace #smiles #crossbreed #crossbreedsofinstagram #crossbreeds #dogscorner #happydog #happydogs #smilingdog #behappy #newgoals #letsdothis #mondaymantra #torisadventures #myhappyplace #repost

There are so many beautiful reasons to smile, life is way too short to be a grump! Show them what to do Zaz! 😁🤪😝.
HAPPY #SATURDAYSMILE EVERYONE! Its that time again, time to show us those smiles! For your chance to win, follow the instructions below! 👇🏼.
📸 @zaz_the_pup [Zaz, Winner 🏆 11.07.20]

WIN FREE TREATS OF YOUR CHOICE #SaturdaySmile Giveaway 18.07.2020
For your chance to win:
1) Upload your Saturday Smile media to your feed or story
2) Tag @purelypetsupplies to complete your entry

Ends midnight tonight. Pictures, Videos, Boomerang etc accepted for entry. Full entry details on our story, winner selected tomorrow AM ⭐


#saturdaysmiles #weekend #purelypetsupplies #onlinepetshop #rawfeddogs #happydogs #smile #happyface #goofy #saycheese #doglovers #dogscorner #mydog #happyplace #positivity #happy #smileforthecamera #instamood #dogoftheday #happydog #puppylove #doggo #pug #pugcross #terrier #borderterrier #pugsofinstagram #smilemore

Ways to my heart: 1) BUY me Food 2) FEED me Food 3) BE Food! 🤤 the gorgeous Margo loves her @jrpetproducts Venison Tendons, featuring hoof and hair for heaps of natural nutrients with every chew and chomp 🤩.

Tendons are a FANTASTIC natural dental chew for all breeds, acting like floss and softening when chewed. They really encourage chewing, keeping teeth strong healthy and sparkly white, just like Margo's, while keeping your dog satisfied and stimulated for longer! Give us a 🤩 if these are for you!

Venison tendons are the perfect choice for many dogs, including those with allergies! A single source, novel protein chew that is completely natural, tastes delicious and is bursting with nutrients, they've been simply air dried to keep all that natural goodness within 😋.
🌟 100% natural chews for all breeds
🦷 Great for teeth and jaws, strengthening the jaw and helping to keep teeth healthy and clean
🐾 Easiy digestible with ZERO nasties, additives or fillers
🤩 Satisfies primal chewing instincts, providing essential stimulation
💓 Bursting with natural nutrients, including a rich source of protein, omega 3 and iron supporting overall health and condition
👀 With hair & hoof for a natural primal chew that varies your dog's chewing challenge as they work their way through, while aiding natural worming!
🐶 Available in three sizes for ALL BREEDS
💷 From £3.32 each

📸 @margothecockerdor
🏷 JR Venison Tendon with Hair & Hoof 1pc (Tagged, Available in Three Sizes)
🛒 www.purelypetsupplies.com

#snacks #foodfoodfood #naturaldogtreats #naturaldogchews #healthydogs #dogscorner #cockerdor #cockercross #cockersofig #cockerspaniels #cockergram #cocker #labradorcorner #labsofinsta #labstagram #dogsofig #dogsofinstagram #treattime #eat #purelypetsupplies #onlinepetshop #dentalchew #dognutrition #dogdental #dogseveryday #ilovedogs #onlinepetshop #friyay #friday #fridayfeeling

You know what time it is? Time for an adventure! 🤩 @murphy.the.magnificent reached 30k! 💙.
The beautiful Murphy here knows the excitement of a new adventure all too well! Him and his mumma have the best days out! 😍 The Holee-Roller is the perfect toy for taking on your travels to guarantee fetch and fumble fun for your dog anywhere! Lightweight, compact, durable and designed with a unique shape its great for a variety of games indoors and outdoors including fetch, tug and even interactive treating! Its due to be a pretty lovely day today when the clouds disappear, so tag us in your day's adventures and we'll share our faves to our story! 🤩.
In honour of our gorgeous customer Murphy reaching 30k followers (congratulations Kelly and Murphy, you did it! 🐾🥳💜) we're giving you 15% off on Murphys favourite JW design for THE REST OF THE WEEK! Murphy and Kelly have supported us right from the very beginning of our Instagram journey, and if it wasn't for them, we know some of you may not have found us! As a special thank you to them, and to you for joining us along the way, save 15% on the JW Holee Roller from today until Sunday! Its a firm fan fav, so get one while stocks last! Use code MURPHY to claim your discount 🌟.
📸 @murphy.the.magnificent
🏷 TAGGED: JW Holee Roller, four sizes available from £3.24 (before discount).
🛒 www.purelypetsupplies.com
#customerappreciation #beachday #beachdog #beachdogsofinstagram #sunandsand #playtime #cockerspaniel #cockerspanielworld #cockerspaniellove #cockerspaniel #cockerspaniels #cockergram #spaniellove #spanielsofinstagram #spanielsofig #jwholeeroller #holeeroller #dogtoy #dogball #adventuredogsofficial #adventuresonfourpaws #outdoordog #celebration #purelypetsupplies #onlinepetshop #nottinghamdogs #adventureawaits #dogsoutdoors #happyplace #interactiveplay

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