We are proud to be able to offer nationwide delivery to our customers in the United Kingdom. To ensure safe and reliable delivery of your order, ALL orders are sent on either a fully tracked delivery service OR barcoded delivery confirmation service, a service that provides delivery confirmation to both you and us upon successful delivery and barcode scanning from your postman.
UK P&P is available from only £2.49, and FREE over £50*!
Please be aware, we have now implemented a Small Order Fee of 50p for orders under £10. Unfortunately, due to increases in charges per payment from our third-party payment gateways, we are no longer able to accept orders under this value without this fee. We apologise for any inconvenience caused.
International Shipments
Please contact us so we can provide a shipping estimate specific to your location and order.
Where do you deliver to?
We are proud to be able to offer nationwide delivery to our customers in the United Kingdom. Delivery charges vary, but are available from only £2.49.We offer nationwide delivery standard delivery services from only £1.99, with free delivery on orders over £50 (and under 20kg). For heavier orders, a £3.99-£9.99 “Heavy Order Fee” applies.
We also offer International delivery services. To find out more, skip to Section 15 – International Delivery!
Do you offer free delivery?
Yes! We provide FREE DELIVERY on all standard UK orders over £50 (and under 20kg). For heavier orders, a £3.99-£9.99 “Heavy Order Fee” applies, and standard delivery starts from £2.49, with Tracked options from £5.99.
What is your Heavy Order Fee?
Due to carrier restrictions, and the cost associated with multiple parcels, we have had to implement a heavy order fee, allowing us to continue offering free delivery on orders up to 20kg, and over £50. Our Heavy Order Fee applies only when the order weight is over 20kg, applied appropriately based on the total weight of the order. Our Heavy Order Fee charges are indicated below, applied only when Free Delivery is selected at checkout, and when orders are over the limit weight of 20kg.
20-40kg: £3.99
40-60kg: £6.49
60-80kg: £8.99
80-100kg: £9.99
We are unable to accept orders larger than 100kg unless previously agreed and arranged directly.
Who delivers your orders?
To ensure safe and reliable delivery of your order, ALL orders are sent on either a fully tracked delivery service OR barcoded delivery confirmation service, a service that provides delivery confirmation to both you and us upon successful delivery and barcode scanning from your postman.
We aim to dispatch all nationwide orders within 1 to 4 working days, if not the same day! Together with delivery time, this means the majority of our UK customers will receive their order within 1 to 7 working days from the date of purchasing, although most receive them within a couple of days.
Delivery charges start from only £2.49, calculated by the total weight of your order, to ensure you receive the best possible value for money. You are also able to choose faster delivery services at checkout, available from £5.99.
If you require further information on estimated processing/despatch times, delivery times and stock figures for particular products, please contact our Customer Service team prior to purchasing.
What are your order and delivery charges?
We offer UK standard delivery services from only £2.49, with free delivery on orders over £50 (and under 20kg). For heavier orders, a £3.99-£9.99 “Heavy Order Fee” applies.
England, Wales & Central Scotland
Includes Glasgow, Peterhead, Aberdeen & Dundee.
Royal Mail
FedEx/DHL Tracked
Northern Scotland/Highlands
Postcode Areas: IV, KW1-KW14, FK19-FK21, PA20-PA39, PA41-PA49, PA60-PA78, PA80, AB51-AB56, AB43, AB31-AB38, PH1, PH5-PH7, PH9, PH14-PH20, KA27, KA28, PH21-41
Royal Mail
FedEx Tracked
Scottish Islands
Postcode Areas: ZE, HS, KW16, KW17
Royal Mail
FedEx Tracked
Please be aware, an increased Fuel Surcharge is included within the below costs, implemented by FedEx UK and only applicable to their services.
UK Isles
Postcode Areas: IM, TR
Channel Islands
Postcode Areas: GY, JE
Please be aware, an increased Fuel Surcharge is included within the below costs, implemented by FedEx UK and only applicable to their services.
When should I expect my order?
We aim to dispatch all orders within 1-4 working days, with a delivery time of 1-3 working days, dependent on the option chosen. If you have not received Order Confirmation or Dispatch confirmation within this time, please Contact Us with your delivery postcode and/or email address.
What is my shipment number?
The shipment number is the number allocated to your parcel(s). Please refer to your Dispatch Confirmation for your shipment number. If you have not received this, please Contact Us with your Order Number so we can provide, and check, this for you.
Can I track my parcel?
Yes! All orders are sent on a tracked or barcoded service which gives confirmation of delivery and further information on the more advanced services.
For DHL or FedEx shipments, you will receive regular communication regarding your shipment progress, including your estimated delivery date, and/or specific driver locations on your scheduled delivery date. You can view your tracking information by inputting your details directly onto the carrier’s website, viewable on the links below. For Royal Mail shipments, updates will be shown on the tracking information upon delivery or attempted delivery.
I've missed my delivery. What do I do?
If you have received a “Something For You” card from Royal Mail, or Sorry We Missed You” card from DHL advising they’ve been unsuccessful in delivering your parcel, you can quickly and easily arrange a re-delivery online with all of our carriers, or you have the option of collecting your parcel from your local Customer Service Point/Delivery Office/Depot. Your card will indicate the location of your parcel, including its whereabouts for any requested “Safeplace” locations. For further help, please contact the carrier or ourselves.
How many times will delivery be attempted?
Royal Mail: For orders under 2kg, Royal Mail will attempt your delivery once, and only attempt to re-deliver upon arrangement.
Should you not be in when Royal Mail attempt to deliver, they will endeavour to deliver this to a neighbouring property to ensure convenient delivery of your parcel. Should this not be possible, Royal Mail will take this to your local Royal Mail Customer Service Point/Delivery Office, and provide you with a “Something For You” card confirming where your parcel is located. This allows you to make necessary arrangements for your parcel to be Re-Delivered, or collected. If you have a “Something For You” card, you can quickly and conveniently re-arrange delivery online here.
DHL and FedEx: For our express delivery service options, the carrier will attempt your delivery once, and only re-deliver after this upon arrangement by you. Please note, this does incur additional charges which you (the buyer/recipient) are liable for.
Should you not be in when our carrier attempt to deliver, they will endeavour to deliver this to a neighbouring property to ensure convenient delivery of your parcel (unless a “Safeplace” has been provided). Should this not be possible on both delivery attempts, they will take your parcel to your local DHL Parcel depot, and provide you with a calling card confirming where your parcel is located. This allows you to make necessary arrangements for your parcel to be Re-Delivered, or collected. If you have a “calling card”, you can quickly and conveniently re-arrange delivery online by entering your shipment number here.
If you are experiencing problems with your delivery, or collecting your parcel, please do not hesitate to Contact Us.
How long will the carrier hold my parcel for?
Should the carrier be unable to successfully deliver your parcel, they will hold your parcel, for either collection or re-delivery, for a maximum of:
- 21 days at your local Royal Mail Customer Service Point/Delivery Office. You will be issued with a “Something For You” card indicating the location of your parcel. After 21 days, Royal Mail will begin the return of your parcel to us.
- 7 days at your closest DHL or FedEx depot. You will be issued with a card advising the location of your parcel and details on how to arrange re-delivery if required. After 7 days, the carrier will begin the return of your parcel to us.
If your parcel is returned back to us, please be aware that additional charges may be incurred, to which you are liable. These charges will be deducted from your refund, with any re-postage charges, if required, being paid by you. Please refer to our Returns and Refunds page for further information.
Tracking says my parcel is on it's way back to you. What happens now?
Our chosen carriers will hold your item for between 7 and 21 days (DHL 7 days, Royal Mail 21 Days) from the first attempted delivery. If you have not collected, or re-arranged delivery of, your parcel during this time, they will begin the procedure of returning this parcel to us on the 7th or 21st day.
If your parcel is returned to us, please be aware additional charges are incurred, with a minimum charge of £6.50 for the return of your shipment, together with our processing fees for return parcels and other charges that may be applicable, passed on by our courier. You are liable for any charges incurred. These charges will be deducted from your refund, with any re-postage charges (if you require this sending out again) being paid by you. Please refer to our Returns and Refunds information to find out more about these charges.
If you are experiencing problems with your delivery, or collecting your parcel, please do not hesitate to Contact Us.
Nottingham Delivery (Friday)
We now offer a local delivery service every Friday afternoon, to most of Nottingham! If we’re in your area, simply select Nottingham Delivery at checkout, available completely free for orders over £40, and only £1.99 under that value! Delivery time est. 12-5pm, orders must be placed by Tuesday evening of the same week to guarantee delivery that Friday.
Go ahead and take a browse around my shop. Add the items you want to you basket, select “Nottingham Delivery” at the checkout, and proceed to payment.
After placing your order, the rest is down to me! I’ll make sure everything is available, and I’ll be in touch if there are any unforeseen problems.
On the day of delivery, I’ll complete your order providing you with Order Dispatch notification. That means I’ll see you very soon, and confirm the items for delivery via email.
We’ll deliver your order straight to your order, unless you let us know otherwise. Simply add a note at checkout or drop me an email or Whatsapp and I’ll be able to make sure the delivery goes according to plan! If nobody is home, and no safe location has been advised, I will attempt to leave this with a neighbour or leave safe, depending on the weather and other factors available to me at the time. Whatever happens, your order will be delivered or kept safe till further arrangements can be made. I will leave a card advising of action taken, including safe locations, should nobody be home.
Click & Collect (West Bridgford)
I offer a convenient “Click & Collect” service for customers in, or passing through, Nottingham, ensuring they can quickly and easily collect their order, with ZERO delivery charges applied! This service is available every day, but on a pre-arranged basis only due to staff limitations and limited stock availability.
Go ahead and take a browse around my shop. Add the items you want to you basket, select “Click & Collect NOTTINGHAM” at the checkout, and proceed to payment.
After placing your order, the rest is down to me! I’ll get your order prepared and packaged, and get in touch with you as soon as it’s ready, notifying you by email! Orders are normally ready to collect within 1 to 2 working days from the date of placing your order.
As soon as we know when your order will be ready, or indeed if it is ready immediately for collection, we will be in touch to arrange a suitable collection date and time. Our Click & Collect service operates Tuesday to Friday, allowing convenient collection between 9am and 12pm on these days. This excludes Bank Holidays and Seasonal closures, such as Christmas.
When you arrive, simply ring the bell and someone will be there to greet you and hand your order over. If you need assistance loading your car, please do not hesitate to ask… although we normally offer anyway!
Collection Address: Purely Pet Supplies Ltd, Unit 14b Ludlow Hill Road, West Bridgford, Nottingham, NG2 6HF.
Email: enquiries@purelypetsupplies.com
Whatsapp: +447712465372
Important
Collection is on a pre-arranged basis only and we cannot accept walk-ins. The premise is not always open as I deliver locally, so please contact before visiting to avoid disappointment. If you have any queries regarding this service, please do not hesitate to Contact Us before purchasing.
Do you offer international delivery?
Yes, we do!
Unfortunately we have had to remove international services from our website, due to resource limitations. If you wish to purchase as an International buyer please do get in touch via email at enquiries@purelypetsupplies.com. Standard terms and conditions stated remain and continue to apply to any orders placed with Us. Standard terms and conditions stated remain and continue to apply to any orders placed with Us. However, availability and delivery times may vary from that stated below due to the change of procedure and current pandemic.
Please be aware, it is your responsibility as the importer/buyer to check and ensure the suitability of the products you are purchasing from us**.
**If a parcel contains prohibited or restricted products for your country i.e any Aerosols, resulting in the disposal or return of this parcel by the delivery company, unfortunately you are not eligible for a refund or replacement, and any charges incurred will be passed on to you.
***While we make every effort to ensure goods are delivered within the estimated timescales, unforeseen factors may delay delivery to which we cannot be held responsible for. We shall be under no liability for any delay or failure to deliver Products within estimated timescales, including Customs delays. Our order cut off time is 2pm each working day, with any orders received after this time being classed as being received the following working day. For example, if you purchase after 2pm on Tuesday, your order is classed as being received on Wednesday for processing.
Please note, fragile items are purchased at the Customers’ own risk when being sent abroad. While we will endeavour to take as much care as possible when processing and packaging your order, unfortunately we cannot be held responsible for any damage incurred to fragile goods in transit. This includes ceramics, glass and plastic, which are not eligible for return or refund as outlined in our Returns and Refunds information.
Our international business services allow us to send many of our products internationally, excluding certain prohibited or restricted items (these vary from country to country, to which you are liable to check and validate prior to purchasing).
For many of our small parcels, we rely on our trusted Royal Mail delivery services, of which the following are available for most countries:
International Business Tracked: This is a fully tracked delivery service from posting to delivery overseas. To some countries, a signature will be included as part of the service.
International Signed: This is a signed for service where is a signature is taken when the item is delivered overseas. All items are tracked until they leave the UK.
International Standard: This is our cheapest option, providing a standard, untracked service with no signature on delivery. Please be aware, this service does not provide compensation should the parcel go missing or be delayed, and is at the buyers’ own risk. As we cannot gain compensation for this service, we are unable to provide refunds. We recommend Signed, Tracked or Signed & Tracked over and above standard international services for the benefit of both yourself and us as a Small Business.
Upon successful despatch of your order, if a shipment number applies you will be issued with the relevant parcel information via email. If you have not received this, or are experiencing any problems with your delivery, please contact us with your Order Number so we can provide this for you.
A global market leader in the international express courier business, DHL specialises in the door-to-door delivery of documents and parcels worldwide, with more than 100,000 employees operating in more than 220 countries and territories. Our international business services allow us to send many of our products internationally, excluding certain prohibited or restricted items (these vary from country to country, to which you are liable to check and validate prior to purchasing).
For larger parcels over 1kg, or those under 1kg where the DHL delivery service is a cheaper option compared to Royal Mail services, we are able to offer either By-Road or By-Air deliveries, with a delivery aim of approximately 3-8 working days (varies from country to country). This is a fully tracked delivery service in both the UK and the delivery location, and requires a signature on delivery. Upon successful despatch of your order, your shipment number will be issued with the relevant parcel information via email. If you have not received this, or are experiencing any problems with your delivery, please contact us with your Order Number so we can provide this for you.
Important: Please note, DHL are unable to ship to PO Boxes. If your order goes with DHL, please ensure you have a residential or business address. If a PO Box address is provided and the parcel is shipped, any charges incurred will be passed on to you (the recipient/buyer/customer/importer). DHL allow for one attempted delivery. Should a second attempted delivery be required, additional charges may be incurred. You (the buyer/recipient) are liable for these costs.
