ORDER DESPATCH AND DELIVERY

 

We know how important it is to our customers that they receive their orders as quickly as possible, wherever they are in the world.  That is why we work with two of the UK’s most trusted delivery companies to ensure our customers not only receive their deliveries on time, but also receive them in perfect condition.

With ALL orders received we account for both “delivery time” and “despatch time/processing time”, aiming to process all orders, excluding Special Order Items, within 1 to 3 working days. This means the majority of our UK customers will recieve their order within 1 to 5 working days from the date of purchasing, with International customers receiving their order within 3 to 10 working days from the date of purchasing. We are unable to be held responsible for any delays that have been caused by our chosen delivery companies, customs or other delay factors outside of our control or responsibility.  Delivery times do NOT include the day the order is shipped, with delivery to remote areas or non-major urban areas possibly incurring additional working days.  If you are having difficulties with your delivery please Contact Us as soon as possible.

Important: For special order purchases, trade purchases, or large/bulk quantity purchases of single items, processing times can vary, with the majority of these orders being despatched within 1 to 14 working days, depending on stock availability and purchasing.  This applies to both UK and International customers.  For Special Order purchases, please refer to the product listing for approximate processing times for the item(s) in question. If you require further information on estimated processing/despatch times, delivery times and stock figures for particular products, please contact our Customer Service team prior to purchasing.

Other Useful Pages: FAQ’s, Returns and Refund Information, Contact Us.

     

UNITED KINGDOM

We are proud to be able to offer nationwide delivery to our customers in the United Kingdom. To ensure safe and reliable delivery of your order, ALL orders are sent on either a fully tracked delivery service OR barcoded delivery confirmation service, a service that provides delivery confirmation to both you and us upon succesful delivery and barcode scanning from your postman.  

We aim for the majority of our customers to receive their order within 1 to 5 working days, a guideline that starts from the date of purchasing. Delivery charges start from only £2.95, calculated by the total weight of your order, to ensure you receive the best possible value for money. 

NB: Our order cut off time is 2pm each working day, with any orders received after this time being classed as being received the following working day. For example, if you purchase after 2pm on Friday, your order is classed as being received on Monday for processing.

Royal Mail 48 | Small Parcels Under 2kg

Royal Mail are one of the UK’s most trusted Letters and Parcels delivery company within the UK, with a network of nearly 12,000 Post Office® counters across the UK for speedy parcel despatch, 1,400 Delivery Offices to ensure you can conveniently collect your parcel if you are not in to receive it, and daily deliveries to almost every UK address, excluding Sundays and Bank Holidays. 

ALL of our UK small parcels, weighted under 2kg, are sent through Royal Mail, on a Royal Mail 48® delivery service offering an estimated delivery time of between 1 and 3 working days from the date of despatch.  This excludes Sundays and Bank Holidays, and Saturdays for some UK addresses, with the delivery time calculated seperately from the despatch time for your order, as indicated above.

To assist you when it comes to the delivery of your order, ALL Royal Mail 48® parcels are sent on a barcoded delivery service, providing you, and us, with delivery confirmation upon successful delivery. This delivery confirmation is final, indicated by a parcel scan at the point of delivery, issued from your postman/postwoman.  Upon successful despatch of your order, you will be issued with the relevant parcel information via email. If you have not received this, please contact us with your Order Number so we can provide this for you.

How much is delivery?

All UK small parcels have a delivery charge of only £2.95, with larger and heavier parcels incurring additional charges.

I won't be in. Can my parcel be left somewhere safe?

Yes, absolutely! For your convenience, Royal Mail are happy to leave your parcel in a safeplace should you not be in to ensure successful delivery first time.  If you have a “safeplace” that your parcel can be left, please add this to your Order Notes at Checkout, or Contact Us upon immediately placing your order, clearly stating your Order Number.

NB: Safeplace is a feature Royal Mail operate at their discression.  Should your allocated postman/postwoman not deem your “Safeplace” as safe, or they are unable to gain access to this “Safeplace” they will attempt to deliver the parcel to a neighbour, or you’ll be able to collect from your local Royal Mail Customer Service Point/Delivery Office.

How many times will Royal Mail attempt to deliver?

Royal Mail will attempt your delivery once, and only attempt to re-deliver upon arrangement.

Should you not be in when Royal Mail attempt to deliver, they will endeavour to deliver this to a neighbouring property to ensure convenient delivery of your parcel.  Should this not be possible, Royal Mail will take this to your local Royal Mail Customer Service Point/Delivery Office, and provide you with a “Something For You” card confirming where your parcel is located. This allows you to make necessary arrangements for your parcel to be Re-Delivered, or collected.  If you have a “Something For You” card, you can quickly and conveniently re-arrange delivery online here.

I've missed my delivery. What do I do?

If you have received a “Something For You” card from Royal Mail advising they’ve been unsuccessful in delivering your parcel, you can quickly and easily arrange a re-delivery online here, or you have the option of collecting your parcel from your local Customer Service Point/Delivery Office.  Your card will indicate the location of your parcel, including its whereabouts for any requested “Safeplace” locations.

How long will Royal Mail hold my parcel for?

Should Royal Mail be unable to succesfully deliver your parcel, they will hold your parcel, for either collection or re-delivery, for a maximum of 21 days at your local Royal Mail Customer Service Point/Delivery Office. You will be issued with a “Something For You” card indicating the location of your parcel. After 21 days, Royal Mail will begin the return of your parcel to us.  If your parcel is returned back to us, please be aware that additional charges may be incurred, to which you are liable. These charges will be deducted from your refund, with any re-postage charges, if required, being paid by you. Please refer to our Returns and Refunds page for further information.

If you are experiencing problems with your delivery, or collecting your parcel,  please do not hesitate to Contact Us.

DHL Tracked | Large Parcels Over 2kg

A global market leader in the international express courier business, DHL specialises in the door-to-door delivery of documents and parcels worldwide, with more than 100,000 employees operating in more than 220 countries and territories. At DHL Parcel, they start with UK delivery excellence offering fully tracked, door to door, UK Next Day delivery. With text and email notifications along the way, DHL Parcel keeps you informed of your parcels whereabouts, ensuring convenient and trusted delivery 5 days a week, with a current delivery success rate of over 98% on the first attempted delivery. 

ALL of our UK large parcels, weighted over 2kg, are sent with DHL Parcel, on a DHL UK “Next Day” delivery service offering an estimated delivery time of approximately 1 working day from the date of despatch, the next possible working day.  This excludes Weekends and Bank Holidays. As with Royal Mail, the delivery time is calculated seperately from the despatch time for your order, as indicated above. Certain UK postcode areas also incur additional charges, set our by DHL. Please refer to our UK Delivery Charges below for further information.

To assist you when it comes to the delivery of your order, ALL DHL Parcel deliveries are sent on a fully tracked delivery service, providing you, and us, with the whereabouts of your parcel from the moment it leaves our warehouse.  You will also be provided with text or email notifications from DHL regarding delivery, or the status, of your parcel.

Unless a “safe location” has been provided on your order, ALL DHL Parcel deliveries require a signature upon delivery, with one delivery attempt included per consignment. Your parcel number will be provided at the point of despatching, issued to you through email. If you have not received this, please Contact Us with your Order Number.

Important: DHL are unable to ship to PO Boxes. If you order goes by DHL, please ensure you have a residential or business address. If a PO Box address is provided and the parcel is shipped, any charges incurred will be passed on to the recipient/customer. DHL allow for one attempted delivery. Should a second attempted delivery be required, additional charges may be incurred. You (the buyer/recipient) are liable for these costs.

How much is delivery?

Delivery charges start from only £5.75, providing a fully tracked, UK “Next Day” delivery service with email/text notification on the date of delivery. Please refer to our UK Delivery Charges below for full details of postage charges that apply for your location.

What is my shipment number?

The shipment/parcel number is the number allocated to your parcel, and is typically 14 numerical digits.  Please refer to your Despatch Confirmation email for your shipment number. If you have not received your shipment number when we have despatched your order, please Contact Us. 

Can I track my parcel?

Yes! On the morning of the delivery, a 1-hour delivery window will be provided by email or text, notifying you of your estimated delivery time. This delivery window cannot be changed. If you have not received your 1-hour delivery window, you can view this by entering your shipment number here.

I won't be in. Can my parcel be left somewhere safe?

Yes, absolutely! For your convenience, DHL are happy to leave your parcel in a safeplace should you not be in to ensure successful delivery first time.  If you have a “safeplace” that your parcel can be left, please add this to your Order Notes at Checkout, or Contact Us upon immediately placing your order, clearly stating your Order Number.

Upon delivery, DHL will leave a calling card to advise the location of your parcel following succesful delivery.

NB: Safeplace is a feature DHL operate at their discression.  Should your allocated delivery person not deem your “Safeplace” as safe, or they are unable to gain access to this “Safeplace” they will attempt to gain successful signature delivery to a neighbour. Should this not be possible, you’ll be able to collect, or re-arrange delivery, from your local DHL depot.

Important: If a parcel goes missing after being left safe in your requested location, we (Purely Pet Supplies Ltd, and the parcel Company in question) are not liable to cover costs replacing or refunding the value of the goods, as these have been left safe by your request.

How many times will DHL attempt to deliver?

DHL Parcel will attempt your delivery once, and only re-deliver after this upon arragement by you. Please note, this does incur additional charges which you (the buyer/recipient) are laible for.

Should you not be in when DHL attempt to deliver, they will endeavour to deliver this to a neighbouring property to ensure convenient delivery of your parcel (unless a “Safeplace” has been provided).  Should this not be possible on both delivery attempts, they will take your parcel to your local DHL Parcel depot, and provide you with a calling card confirming where your parcel is located. This allows you to make necessary arrangements for your parcel to be Re-Delivered, or collected.  If you have a “calling card”, you can quickly and conveniently re-arrange delivery online by entering your shipment number here.

DHL Parcel will hold your parcel for 7 days from the date of their original attempted delivery.  During this time you can collect your parcel at any point, or re-arrange delivery by entering your shipment number here.

If you are experiencing problems with your delivery, or collecting your parcel, please do not hesitate to Contact Us

Tracking says my parcel is on it's way back to you. What happens now?

DHL Parcel will hold your parcel for 7 days from the first attempted delivery.  If you have not collected, or re-arranged delivery of, your parcel during this time, they will begin the procedure of returning this parcel to us on the 7th day.

If your parcel is returned to us, please be aware additional charges are incurred, with a minimum charge of £6.50 for the return of your shipment, together with our processing fees for return parcels and other charges that may be applicable, passed on by our courier.  You are liable for any charges incurred.  These charges will be deducted from your refund, with any re-postage charges (if you require this sending out again) being paid by you.  Please refer to our Returns and Refunds information to find out more about these charges.

If you are experiencing problems with your delivery, or collecting your parcel, please do not hesitate to Contact Us

UK DELIVERY CHARGES

As we offer the best prices possible on every product in our shop,we do not offer free delivery as standard. Many online retailers will increase their product prices accounting for postage within the sale price of their products, enabling them to offer ‘free delivery’.  However, to ensure you get the best possible price and value for money when you buy ANY item from our shop we calculate postage separately, which allows us to keep our product prices low and not hide the additional shipping fees that all retailers have to pay when posting out parcels.  

Our delivery charges are calculated on the total weight of your order, categorised by UK Delivery Zone. An accurate delivery charge will be provided on your order once all items have been added to your basket, with delivery starting from only £2.95.  Please select your location on the tabs below to view our postage prices.

Please note, these prices are subject to change based on increases or decreases to the charges we incur from our chosen delivery companies.

NB: Unfortunately we are currently unable to offer delivery upgrades on our website. If you wish to upgrade a Royal Mail delivery service to a DHL Express Delivery please contact us with your Order Number and Name as soon as your order has been placed either by telephone or email. One of our Customer Service Advisors will then be able to apply your upgraded postage and take the relevant payment. 

UK MAINLAND

NB: DHL are currently unable to guarantee a 1 day delivery service to the following postcode areas. These affected postcodes will therefore have an approximate delivery time of 1-2 days, rather than 1 day – KA, KY, ML, TD, AB1-16, AB21-25, AB30, AB39, PA1-19, PH1-3.

*For larger orders, weighing a total of 100-200kg, your order will be split into two parts and two shipping numbers will apply. These will be dispatched the same day, and therefore should not affect the delivery or arrival time of your complete order.

OTHER UK "DELIVERY" OPTIONS UK LOCAL CUSTOMERS

Click & Collect | Nottingham

We now offer a convenient “Click & Collect” service for customers in, or passing through, Nottingham, ensuring they can quickly and easily collect their order, with ZERO delivery charges applied! This service is available Wednesday-Friday every week, unless otherwise agreed with Management.

Using our Click & Collect service could never be easier.  With access to over 11,000 pet care essentials, and availability to collect at a convenient time for you, shopping for all of your favourites just became hassle-free.  Simply place your order online, select “Click & Collect NOTTINGHAM” as your delivery option, and we’ll handle the rest.

Step One | Place Your Order

Go ahead and take a browse around our shop. Add the items you want to you basket, select “Click & Collect NOTTINGHAM” at the checkout, and proceed to payment.

Step Two | Order Processing

After placing your order, the rest is down to us! We’ll get your order prepared and packaged, and get in touch with you as soon as it’s ready! Orders are normally ready to collect within 1 to 2 working days from the date of placing your order.

Step Three | Arrange Collection

As soon as we know when your order will be ready, or indeed if it is ready immediately for collection, one of our Customer Service Advisors will be in touch to arrange a suitable collection date and time. Our Click & Collect service operates every Wednesday, Thursday and Friday, allowing convenient collection between 9am and 4pm on the days advised above. Please note, this excludes Bank Holidays and Seasonal closures, such as Christmas. 

Step Four | Collect Your Goods

Eeek, your order is ready for collection! As soon as your order has been picked and pckaged by our team, you’ll receive an Order Despatch confirmation via email.  This confirms your order has been completed, and it’s waiting for you to arrive! Your collection date has already been confirmed and scheduled, so what are you waiting for? We can’t wait to meet you!

Collection Address: Purely Pet Supplies Ltd, Unit 14b Ludlow Hill Road, West Bridgford, Nottingham, NG2 6HF.

Tel: 0115 945 2751 | Email: enquiries@purelypetsupplies.com

Important

Our Click & Collect service operates from West Bridgford, Nottingham ONLY; NG2 6HF, and unfortunately we’re unable to accept walk-in’s as we are a fully operating warehouse 5 days a week. This is to ensure the safety of both our staff, and collection customers. We therefore only allow collection on a pre-arranged basis.

Orders can be placed either online, over the phone or by email. Simply call 0115 945 2751 or email enquiries@purelypetsupplies.com to place your order if you’d prefer to not do this online. Orders are normally ready to collect within 1-2 working days, excluding large/bulk purchases or purchases of Special Order items.

If you have any queries regarding this service, please do not hesitate to Contact Us before purchasing. 

Local Delivery | NG2 6, NG2 7, NG9 1, NG9 4

Do you live locally, and don’t have time to collect your order? Don’t worry! We operate a completely free of charge Local Delivery Service, operating four days a week to all of our local customers in the following postcode areas:

West Bridgford: NG2 6, NG2 7

Beeston/Chilwell: NG9 1, NG9 4

If you wish to place an order for personal delivery, it couldn’t be easier! Simply place your order online, over the phone or by email, just like our Click & Collect Service!

Step One | Place Your Order

Go ahead and take a browse around our shop. Add the items you want to you basket, select “Personal Delivery” at the checkout, and proceed to payment. Alternatively, you can place your order either by phone or email:

Tel: 0115 945 2751 | Email: enquiries@purelypetsupplies.com

Step Two | Order Processing

After placing your order, the rest is down to us! We’ll get your order prepared and packaged, and get in touch with you as soon as it’s ready! Orders are normally ready for delivery within 1 to 3 working days from the date of placing your order.

Step Three | Arrange Delivery

As soon as we know when your order will be ready, or indeed if it is ready immediately for delivery, one of our Customer Service Advisors will be in touch to arrange a suitable delivery time and date.  Our Personal Delivery service operates every week, Tuesday to Friday.

West Bridgford Deliveries: Tuesday to Friday, 9am – 4:30pm

Beeston/Chilwell Deliveries: Tuesday to Friday, 3pm – 5:30pm

Please note, the above excludes Bank Holidays and Seasonal closures, such as Christmas. 

Step Four | Delivery

Eeek, your order is ready for delivery! As soon as your order has been picked and packaged by our team, you’ll receive an Order Despatch confirmation via email.  This confirms your order has been completed, and it’s awaiting delivery by our team! Your delivery date and time will be confirmed by our team, if it hasn’t already, so we’ll see you very soon. We can’t wait to meet you!

Important: We ARE able to leave orders in a ‘safe location’ if required. Please add a note to your order stating your ‘safe location’ prior to checkout.  

Direct Despatch | Danish Design, Gor Pets, Doodlebone

To enable us to offer an extensive and varied selection of products to our customers we have teamed with some of the UK’s most loved pet product manufacturers to offer a Direct Despatch delivery service on a select number of products.  These products are not stocked in our warehouse and are instead despatched directly from the manufacturer, straight to your door.  

All items that are despatched directly from the manufacturer have clear indication on the product listing and will be despatched separately to any other items you may purchase from our stocked/store lines.  If you purchase a Direct Despatch item a postage fee will automatically apply to your order as below.  Please note we are currently only able to offer Direct Despatch to UK Mainland customers only, and the postage fees in question are non-refundable from ourselves or the manufacturer. 

Danish Design Logo

Danish Design – £7.80 delivery fee

Designing for comfort and style for you and your pets, Danish Design has a reputation that reaches far and wide, and are market leaders always delivering super quality products throughout the UK and Europe. Everything they produce is designed by their Danish designer, Susanne Mortensen, who believes that life is too short for second best and that the simple pleasures are often the most rewarding – like sitting and reading, walking the dogs or jumping in puddles just for fun! Her range of pet products are exquisitely designed to provide style, comfort and functionality for any discerning pet and owner. To view their range of products available to purchase, click here. Danish Design have a delivery aim of 1-3 working days from the date we process the order with them (within 1 working day of the order being received on our website).

Doodlebone LogoDoodlebone – £1.50 delivery fee

Providing new and exciting products to the dog world since 2011, Doodlebone develop and manufacture a wide range of bright, bold coloured accessories for dogs, originally starting with the Airmesh Harness which is now a firm favourite with dog owners, pet shops and dogs themselves!

Encouraged by such kind and positive feedback following the launch of their Airmesh Harness, Doodlebone then began developing a wider range of pet accessories, with their range now including collars, leads and assorted styles of harnesses.  They’re all bold, bright and full of personality, just like our dogs, with over 20 different groovy Doodlebone products now available and even more designs in the pipeline! To view their range of products available to purchase, click here

Gor Pets LogoGor Pets – from only £2.35 delivery fee

With a mission to continually research, develop, design and source new products that will add benefit to pets, their owners and retailers, Gor Pets continue to invest in the independent retail market working closely with pet owners and pets to meet their modern-day needs.  They aim to become the leading supplier of quality, safe, ethical and beneficial pet accessories in the UK, being the company of choice for independent retailers and the product of choice for consumers and their pets.  

With a belief in supplying only the best quality products at realistic, affordable prices, Gor Pets undergo product testing to the highest standard. They value their relationship with their customers listening to what they want AND what they need, and strive to maintain good stock levels, fast deliver, great customer service, a versatile and reliable product range and quality and a brand name you can continue to trust.  To view their range of products available to purchase, click here

Please note all delivery fees for Direct Despatch items are non-refundable from both the manufacturer and ourselves.  If you are returning a Direct Despatch item for a refund, a product refund only will be issued upon return, minus our £1.50 administrative fee which will be deducted together with the delivery fee originally paid.  For more information on returning Direct Despatch products please view our Returns and Refunds information. 

EUROPE AND THE REST OF THE WORLD

We are proud to be able to offer worldwide delivery to our customers outside of the United Kingdom, working with two of the most trusted international delivery companies available.  To ensure safe and reliable delivery of your order, we will endeavour to send all parcels on either a UK Tracked, Fully Tracked or Signed For delivery service*. Please note, there are certain prohibited items which we are unable to send internationally, as well as those restricted items which may require additional customs paperwork or conditions when sending.  It is your responsibility as the importer/buyer to check and ensure the suitability of the products you are purchasing from us**.  

We aim for the majority of our International Customers to receive their Products within 3-10 working days from the date your order is received.  This allows for our Processing Time, as well as the Delivery Time incurred. Please note, delivery times stated on our Website are approximate***, with delivery starting from only £8.75 calculated by the total weight of your order, to ensure you receive the best possible value for money. 

*This may not always be possible due to the service restrictions available in certain countries, so a standard delivery service may be all we can offer. 

**If a parcel contains prohibited or restricted products for your country, resulting in the disposal or return of this parcel by the delivery company, unfortunately you are not eligible for a refund or replacement, and any charges incurred will be passed on to you.

***While we make every effort to ensure goods are delivered within the estimated timescales, unforeseen factors may delay delivery to which we cannot be held responsible for.  We shall be under no liability for any delay or failure to deliver Products within estimated timescales, including Customs delays.  Our order cut off time is 2pm each working day, with any orders received after this time being classed as being received the following working day. For example, if you purchase after 2pm on Tuesday, your order is classed as being received on Wednesday for processing.

Please note, fragile items are purchased at the Customers’ own risk when being sent abroad.  While we will endeavour to take as much care as possible when processing and packaging your order, unfortunately we cannot be held responsible for any damage incurred to fragile goods in transit. This includes ceramics, glass and plastic, which are not eligible for return or refund as outlined in our Returns and Refunds information.

Royal Mail International

Our international business services allow us to send many of our products internationally, excluding certain prohibited or restricted items (these vary from country to country, to which you are liable to check and validate prior to purchasing). 

For small parcels under 1kg, ensuring this is a lower priced delivery option than our DHL services below, we are able to offer one, or more, of the following international business services:

International Business Tracked: This is a fully tracked delivery service from posting to delivery overseas. To some countries, a signature will be included as part of the service.

International Signed: This is a signed for service where is a signature is taken when the item is delivered overseas. All items are tracked until they leave the UK. 

International Standard: This is our cheapest option, providing a standard, untracked service with no signature on delivery.

Upon successful despatch of your order, if a shipment number applies you will be issued with the relevant parcel information via email. If you have not received this, or are experiencing any problems with your delivery, please contact us with your Order Number so we can provide this for you.

DHL International Tracked

A global market leader in the international express courier business, DHL specialises in the door-to-door delivery of documents and parcels worldwide, with more than 100,000 employees operating in more than 220 countries and territories.  Our international business services allow us to send many of our products internationally, excluding certain prohibited or restricted items (these vary from country to country, to which you are liable to check and validate prior to purchasing).

For larger parcels over 1kg, or those under 1kg where the DHL delivery service is a cheaper option compared to Royal Mail services, we are able to offer either By-Road or By-Air deliveries, with a delivery aim of approximately 3-8 working days (varies from country to country). This is a fully tracked delivery service in both the UK and the delivery location, and requires a signature on delivery. Upon successful despatch of your order, your shipment number will be issued with the relevant parcel information via email. If you have not received this, or are experiencing any problems with your delivery, please contact us with your Order Number so we can provide this for you.

Important: Please note, DHL are unable to ship to PO Boxes. If your order goes with DHL, please ensure you have a residential or business address. If a PO Box address is provided and the parcel is shipped, any charges incurred will be passed on to you (the recipient/buyer/customer/importer). DHL allow for one attempted delivery. Should a second attempted delivery be required, additional charges may be incurred. You (the buyer/recipient) are liable for these costs.

Delivery Charges | Europe

Our delivery charges are calculated on the total weight of your order, categorised by zone.  An accurate delivery charge will be provided on your order once all items have been added to your basket and you have entered your location, with delivery starting from only £8.75. These can also be viewed below (subject to change), with Europe being categorised with the following delivery zones.

Zone 1 – Austria, Belgium, Germany, Luxembourg, Netherlands

Zone 2 – Czech Republic, France (excl. Corsica), Hungary, Italy (excl. San Marino, Sicily, Sardinia), Monaco, Slovakia, Slovenia, Spain (excl. Canary Islands, Melilla)

Zone 3 – Croatia, Denmark, Finland, San Marina (Italy), Liechtenstein, Poland, Portugal, Sweden, Switzerland

Zone 4 – Balaerics, Bulgaria, Greece, Norway, Romania

Zone 5 – Andorra, Bosnia & Herzegovina, Estonia, Gibraltar, Latvia, Lithuania

Delivery times outlined below are a guideline only and not guaranteed delivery times. Please note, investigation into and payment of potential customs charges and/or document requirements are the responsibility of the buyer. It is also the responsibility of the buyer to check the acceptance terms for restricted and/or prohibited products for their location. 

ZONE 1

Includes: Austria, Belgium, Germany, Luxembourg, Netherlands

Europe Zone 1 Jan 2020

DELIVERY CHARGES - REST OF THE WORLD

We are proud to offer trusted Worldwide Delivery Service to our customers with DHL and Royal Mail couriers.

Our International postage prices vary dependent on the Zone your country falls under and the delivery services available for your country.  We have included below location charges for all orders up to 25kg in weight. For delivery charges over 25kg or for further delivery information please contact our Customer Services team at enquiries@purelypetsupplies.com stating the following information:

  • Full Name
  • Delivery Address inc. Postcode/Zip Code
  • Contact Telephone Number
  • Email Address
  • Items and Quantities you wish to purchase
  • Requested delivery date (if applicable)

Please note, investigation into and payment of potential customs charges are the responsibility of the buyer and we cannot be held responsible for any change in customs charges, rejection of parcels at customs and parcel returns. The prices quoted below are subject to change from our chosen couriers, with delivery times being a guideline only.

If your country is not listed below, please contact us with the above information for a postage quote.

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Wow, what an incredible year we have had! And what an exciting 2020 we have to come! 🎉.
People ask me all the time, "why did you decide on the pet industry?"And the answer is... because of all of YOU. Our customers, the nation of pet lovers and pawrents we are part of and our mutual love, passion and respect for our animals means we all just get each other, you know what I mean? The social media community of pet lovers is honestly so special, and it's an honour having you all be part of our journey and allowing us to be part of yours 🌟.
They say the only way to do great work is to love what you do, and it's true! I like to believe we DO achieve great work for you, and we hope we can continue to put smiles on yours and your pets' faces as we head into the new year. You've brought us so much joy throughout 2019, so thank you 💖 Happy New Year everyone. I'm spending mine snuggled up with Bella & Mia (our emPawee's 🐶) with a glass of wine at the ready to toast in an exciting year for team Purely Pet Supplies 🎉 sending all our love and well wishes to your pet's this evening 💖 Lauren x
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Everyday I'm Brusselin' 🐹 little festive fix for the boys at Christmas. They love their brussel sprouts! 🎅🐾.
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Ft: Rufus & Romeo 💝 make sure you check out our Hamstergram Highlights for more on our four boys! 🥰
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From all of us in team PPS, MERRY CHRISTMAS EVERYONE! 🎅🤶🎄 ...

𝐎𝐮𝐫 𝐁𝐋𝐀𝐂𝐊 𝐅𝐑𝐈𝐃𝐀𝐘 𝐒𝐔𝐏𝐄𝐑 𝐒𝐀𝐋𝐄 𝐈𝐒 𝐍𝐎𝗪 𝐎𝐍! Get your hands on 𝐁𝐥𝐚𝐜𝐤 𝐅𝐫𝐢𝐝𝐚𝐲 𝐁𝐚𝐫𝐠𝐚𝐢𝐧𝐬 for the next four days, with our 𝐒𝐢𝐭𝐞𝐰𝐢𝐝𝐞* 𝐒𝐮𝐩𝐞𝐫 𝐒𝐚𝐥𝐞 𝐏𝐋𝐔𝐒 𝐒𝐩𝐞𝐜𝐢𝐚𝐥 𝐁𝐥𝐚𝐜𝐤 𝐅𝐫𝐢𝐝𝐚𝐲 𝐁𝐨𝐧𝐚𝐧𝐳𝐚 𝐃𝐞𝐚𝐥𝐬, all available at the click of a button, and 𝐢𝐧𝐜𝐥𝐮𝐝𝐢𝐧𝐠 𝐨𝐯𝐞𝐫 𝟏𝟏,𝟎𝟎𝟎 𝐩𝐞𝐭 𝐩𝐫𝐨𝐝𝐮𝐜𝐭 𝐟𝐚𝐯𝐨𝐮𝐫𝐢𝐭𝐞𝐬!⁣. 𝐒𝐡𝐨𝐩 𝐍𝐨𝐰 -> www.purelypetsupplies.com⁣. 𝐇𝐞𝐚𝐝 𝐒𝐭𝐫𝐚𝐢𝐠𝐡𝐭 𝐓𝐨 𝐎𝐮𝐫 𝐁𝐥𝐚𝐜𝐤 𝐅𝐫𝐢𝐝𝐚𝐲 𝐒𝐮𝐩𝐞𝐫 𝐒𝐚𝐥𝐞 𝐏𝐚𝐠𝐞 𝐭𝐨 𝐯𝐢𝐞𝐰 𝐀𝐋𝐋 𝐨𝐟𝐟𝐞𝐫𝐬 -> Link in Bio!⁣. Slideshow Featured Deals (more available online):⁣.
- 𝟏𝟎% 𝐒𝐢𝐭𝐞𝐰𝐢𝐝𝐞* 𝐒𝐚𝐥𝐞 | Code BLACKFRIDAY19⁣.
- 𝐔𝐩 𝐭𝐨 𝟓𝟎% 𝐎𝐟𝐟 𝐒𝐞𝐥𝐞𝐜𝐭𝐞𝐝 𝐈𝐭𝐞𝐦𝐬 | No Code Required⁣.
- 𝐁𝐮𝐲 𝟑 𝐒𝐨𝐨𝐩𝐚 𝐓𝐫𝐞𝐚𝐭𝐬, 𝐆𝐞𝐭 𝐒𝐨𝐨𝐩𝐚 𝐃𝐞𝐧𝐭𝐚𝐥 𝐒𝐭𝐢𝐜𝐤𝐬 𝟒𝐩𝐤 𝐅𝐑𝐄𝐄 | No Code Required, Choice of Free Item⁣.
- 𝐁𝐮𝐲 𝐀𝐍𝐘 𝐎𝐫𝐛𝐢𝐥𝐨𝐜 𝐋𝐄𝐃 𝐋𝐢𝐠𝐡𝐭, 𝐆𝐞𝐭 𝐎𝐫𝐛𝐢𝐥𝐨𝐜 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐊𝐢𝐭 𝐅𝐑𝐄𝐄 | No Code Require⁣d.
- 𝐁𝐮𝐲 𝟑 𝐊𝐎𝐍𝐆 𝐑𝐞𝐟𝐢𝐥𝐥𝐚𝐛𝐥𝐞𝐬, 𝐆𝐞𝐭 𝐑𝐞𝐟𝐢𝐥𝐥𝐚𝐛𝐥𝐞𝐬 𝐂𝐚𝐭𝐧𝐢𝐩 𝐓𝐮𝐛𝐞𝐬 𝟑𝐩𝐤 𝐅𝐑𝐄𝐄 | No Code Required⁣.
- 𝐒𝐚𝐯𝐞 𝟐𝟎% 𝐨𝐧 𝐀𝐋𝐋 𝐀𝐧𝐜𝐨𝐥 𝐁𝐨𝐫𝐞𝐝𝐨𝐦 𝐁𝐫𝐞𝐚𝐤𝐞𝐫𝐬 𝐟𝐨𝐫 𝐒𝐦𝐚𝐥𝐥 𝐏𝐞𝐭𝐬 | No Code Required⁣.
- 𝐁𝐮𝐲 𝟏 𝐀𝐫𝐝𝐞𝐧 𝐆𝐫𝐚𝐧𝐠𝐞 𝐋𝐢𝐯𝐞𝐫 𝐓𝐫𝐞𝐚𝐭 𝐏𝐚𝐬𝐭𝐞, 𝐔𝐧𝐥𝐨𝐜𝐤 𝟐𝟎% 𝐎𝐟𝐟 𝐋𝐢𝐜𝐤𝐢𝐌𝐚𝐭 | No Code Required⁣.
- 𝐁𝐮𝐲 𝟓 𝐀𝐧𝐜𝐨 𝐓𝐫𝐞𝐚𝐭𝐬/𝐂𝐡𝐞𝐰𝐬, 𝐆𝐞𝐭 𝐀𝐧𝐜𝐨 𝐓𝐫𝐚𝐢𝐧𝐞𝐫𝐬 𝟖𝟎𝐠 𝐅𝐑𝐄𝐄 | No Code Required⁣.
- 𝐒𝐩𝐞𝐧𝐝 𝐨𝐯𝐞𝐫 £𝟏𝟎𝟎, 𝐆𝐞𝐭 𝐅𝐑𝐄𝐄 𝗪𝐨𝐨𝐟 & 𝐁𝐫𝐞𝐰 𝐁𝐞𝐯𝐞𝐫𝐚𝐠𝐞 | Code Required, Choice of Three Free Products⁣. 𝐀𝐧𝐝 𝐬𝐨 𝐦𝐮𝐜𝐡 𝐦𝐨𝐫𝐞, 𝐚𝐯𝐚𝐢𝐥𝐚𝐛𝐥𝐞 𝐫𝐢𝐠𝐡𝐭 𝐡𝐞𝐫𝐞! -> https://bit.ly/2rD2RGw (direct link in bio)⁣.
𝐇𝐚𝐩𝐩𝐲 𝐒𝐡𝐨𝐩𝐩𝐢𝐧𝐠!⁣.
*Sitewide Sale excludes selected products, including all items on our Black Friday Bonanza Special Deals, Pet Food for Dogs, Cats, Small Pets, Caged Birds and Poultry, Special Order Items, Clearance Items, Direct Dispatch Items and Special Offers. For further information, visit our Black Friday Super Sale Page (link in bio). Ends Monday 2 December.
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Us: "By order of the Peaky Blinders..."
Bella: "Seriously? I am less than impressed mother 😒."
We had a little office entertainment with a new product yesterday 🤭😼 I don't think Bella was too pleased about us giggling at her though... those eyes speak a thousand words 🙈🤣.
These adorable little Sotnos Urban Flat Cap's are perfect for small dogs, (definately not ones the size of our big lump of love 🐶) available in one size at only £5.22!
🔍 "Sotnos Urban" to view the range and find out more! 🐾💖
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