We're Winners! Feefo Gold Trusted Service Award 2020
Will it be easy? Nope. Will it be worth it? ABSOLUTELY!
On 21st January 2020, Purely Pet Supplies Ltd was awarded it’s first ever Feefo Gold Trusted Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.
Created by Feefo, Trusted Service is awarded only to businesses that use Feefo to collect genuine reviews and insights. Businesses meeting the high standard, based on the number ofg reviews they have collected and their average rating, receive the award. A highly-valued badge of approval, this accreditation remains unique, as it is based purely on the interactions with real customers! As all reviews are verified as genuine, the accreditation is a true reflection of a business’s commitment to oustanding service.
Feefo has given Gold Trusted Service awards to businesses who have collected at least 50 reviews between January 1st 2019 and December 31st 2019, with a Feefo service rating of between 4.5 and 4.9. From all of us in Team PPS, we wanted to say a huge thank you for taking the time to leave us the feedback that has led to this award for our first year with Feefo, recognising how hard we work to give all of our customers the best possible experience with every order they place. We’re extremely excited to have received this award from Feefo, because it’s based on the real feedback of our customers, who are the most important judges of all. Everyone at Purely Pet Supplies Ltd is fully commited to the highest quality of service, bringing you, and your pets, discounted prices and fast, efficient services on thousands of your favourite pet essentials and brands. It’s important for us to listen, understand and respond to all our customers, which is one of the beauties of working with Feefo enabling us to consistently improve, and we’re very much looking forward to what appears to be becoming another successful year for us as a Company.
About Purely Pet Supplies Ltd
As a small, independent, family-run business, first established in 2012, with a passion for pets, their wellbeing, and that special bond we all share with them, Purely Pet Supplies Ltd is dedicated to delivering great quality pet products with discounted prices, reliable and efficient service, and a range, knowledge and website you can trust.
In 2019, we partnered with Feefo to give our customers the opportunity to rate and review our service, providing us with the feedback we need to maintain, and/or improve our service to ensure we’re providing you with the best possible experience when shopping with us. Within our first year of partnership with Feefo, we’ve already been recognised as a Company that goes above and beyond in customer service, and we’re delighted with the great feedback we’ve received from our thousands of happy customers. Our goal, from the very beginning, has been to provide you with a service that provides for your pets like they were our own. After all, as our moto goes, “we supply the products, they supply the joy”. We can’t thank our incredible customers enough for helping us become winners of this prestigious Feefo Trusted Service award, and become the business we are today, and as a team we are more determined and excited than ever to continue delivering the best possible service and products to you and your wonderful pets throughout 2020, for the foreseeable future.
Of course, we’ve shared the love from our Feefo Trusted Service award with our entire team, and it’s safe to say they’re over the moon. I spoke to Brett and Scott who are two of our Warehouse Operatives that pick and pack your orders every day. I asked them how this award impacts them within Purely Pet Supplies and how they feel about receiving it, and they said “It’s nice to see that the extra care and time taken in the warehouse when we’re putting together customer orders has been recognised by our customers, and now by Feefo. It’s a great feeling to have a Gold Trusted Service award as it shows our efforts are being noticed and appreciated not just by Management, but also by the customers themselves. We’re incredibly proud to be working for Purely Pet Supplies, and to have contributed to the achievement of this award.”
Feefo is a reviews and customer insights technology company that provides businesses with the tools to collect real, purchase-verified reviews and insights. Working with over 3,500 clients, Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction, in order to increase consumer confidence and enable businesses to makle smarter business decisions. Congratulating us on winning this year’s award, Steph Heasman, Director of Customer Success at Feefo, commented, “The Trusted Service award has always been about recognising companies that go way beyond the norm in customer experience and generate great feedback from happy customers. This year we’ve been delighted to see so many companies using Feefo to provide outstanding high levels of all-round service – it’s what Feefo is all about. We help our clients give their customers the best experiences possible. I’m confident we’ll see more success from businesses partnering with us throughout 2020.”
Feefo is a disruptive global technology company empowering brands to make smarter decisions and improve consumer experiences by leveraging the full potential of real customer reviews.
Feefo’s cutting-edge review platform is trusted by more than 3,500 brands including Next, Vauxhall, Iceland, Mazda, Expedia, Michael Page and JCB, who rely on it to supply smart insights that transform their ability to market, sell and build more rewarding relationships with customers.
A trusted partner of Google, Feefo’s technology and consultancy team possesses unique expertise and business insight, enabling brands to employ cutting-edge innovation that optimises the delivery of digital marketing and advertising.
Please visit: www.feefo.com