Although not a normal upbeat Blog Post, this is extremely important and we kindly request you read the information below so you are aware of the changes that have recently taken place.
As you may have known, we had planned on remaining open over the Christmas and New Year period excluding the standard Bank Holidays (allowing the girls to temporarily relax and overindulge on all things Christmas). Unfortunately we have today been made aware that our main wholesaler is no longer open over this Christmas period due to urgent technology upgrades. This regrettably has meant that we are no longer able to open over this period too and process orders as we will be limited on stock that we have available to dispatch and will not be able to access many products until the New Year. Due to this change in opening hours from our wholesaler, we will now be closed from Friday 22nd December 2pm, reopening on Tuesday 2nd January 9am.
Our website will still be available for orders to be placed, with all orders being processed upon our return on Tuesday 2nd January. Over this festive period we will still be accessing emails to keep in contact with our customers, aiming to respond to all messages within 48 hours of receiving them excluding Christmas Day, Boxing Day and New Years Day. Should your enquiry be urgent, please contact us via Facebook or use the Contact Us form.
Please accept our apologies for any inconvenience this may have caused and for the short notice regarding our opening hours. We will try our best to get every order to you as quickly as possible, but should you have any queries regarding estimated delivery times, processing times or more please don’t hesitate to get in touch or view our Delivery Terms and Conditions.
In the meantime have a fantastic Christmas and New Year, and thank you from everyone at Purely Pet Supplies for your continued support, customer loyalty and gorgeous pet pics. Keep them coming! We can’t wait for 2018, returning hopefully fresh faced and ready for some exciting new projects so keep your eyes peeled as we’ll be updating you throughout the year with new products, pet news, product news, new features and more.
The Purely Pets Team